Optimized Controls

In a RM strategic process, once it is found the optimal value of capacity (inventory) to be allocated, the optimal limit to overbook and the best price to be applied, then, they are used, separately or all at the same time, to tactically control, the quantity (Inventory-Control), the excess of quantity (Overbooking-Control) or the minimum prices to be accepted (Bid-Price Control), during the selling period. Such tactical control is done through the firm’s transaction-processing systems, such as a PMS or an EPR or a CRS (when is not included in a PMS), and through different channels such as Non-Electronic Channels (Call Centre, Walk-Ins, and so on) or Electronic Channels (GDS, IDS, and so on). In the end, the sale/booking/reservation is going to be accepted or rejected in real time accordingly with the controls set previously.

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